ComplaintCore The report builder is easiest on a tablet or computer, where you can drag blocks around the page. Saved reports print from any device.
Analyse
Complaints per million units, rolled up by whichever dimension you choose.
Ask something the pickers cannot. Queries read a published, anonymised copy of the data — complainant names, addresses and contact details are not in it.
Log a complaint
My account
Admin
Manage the accounts that can sign in to the complaint system.
Data
The product list, sales volumes and targets that the reporting is built on. Open the section you need.
Products
Sales volumes
Volume sold per month, per customer and per product, in units — the denominator for the complaint rate (per million units). Change the unit under Admin.
Import a CSV
Columns: month, customer, product, product_category, units.
Month is YYYY-MM. Existing rows for the same month, customer and product are replaced.
Add a single row
Rows
CPMU targets
A target turns a number into a judgement. Set an overall target, or one for a specific customer, product category or site — the most specific match wins.